FAQs

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Frequently Asked Questions

Here we answer some of the most common questions.

    • What social media sites are the most important to use?

      Which social media sites to use, depends on your type of business. I always recommend at least using Facebook with a link to a Twitter account. Instagram is becoming very important for getting in front of Gen-X and Gen-Y customers. YouTube is an excellent platform to get videos of product demos, facility tours, and business introductions online. YouTube is owned by Google so it will help your search engine ranking, as well, if you have a presence there.
    • How do I find out if I own my own domain name?

      To find out if you own your own domain name, go to https://who.godaddy.com/?ci= It is CRITICAL that you check this to be sure that you own your domain name and have control of that account. Be sure that the email addresses associated to the Registrant, Admin, and Tech contacts are kept up to date using your domain hosting account. Make sure you have the username and password to access the domain hosting account for your website. Your domain name is your online brand. Make sure you own it AND can control it.
    • What website formats do you use?

      We can design your website using HTML/CSS code or we can design using various CMS applications such as WordPress or Joomla!.
    • What's the difference between domain hosting & website hosting?

      Every website consists of two components, the domain name itself and the website and its content. A separate domain hosting plan and website hosting plan will exist. These can be tied to the same account with providers like GoDaddy, HostGator, 1and1, etc. Be wary of you are paying a flat fee for both as your provider is probably hosting your domain name on their own server and this takes away your control of your own online presence. Make sure you have the username and password to access both the domain and website hosting accounts for your website. The domain hosting account, DNS server, is where you control the pointing of your website from. This directs people to the location of your website hosting account and content files. The website hosting account is the location, nameserver, where your content files and images actually reside. This is where you control the look of your website. This is also where you will have email setup access for addresses using your domain name, i.e. heidi@heidimaschmann.com. Fees for domain names are ultimately paid to ICANN so when a domain is transferred the expiration extends to include the already paid term. Terms are annual for both types of accounts and can be purchased for multi-year periods to allow for discounted pricing.
    • Do you offer training so I can update my own website?

      Yes. As part of the initial website design, we will spend up to 3 hours training you on the basics of updating your own website content and design. Additional training,  and content & design changes are billed by the hour.
    • Do you maintain the websites you design?

      When you purchase a new website design from us we will keep it up and running for the first year without additional charges. There are additional charges for maintenance services after the first year, including application updates and file backup. Maintenance does NOT include content or design changes. These are billed by the hour.
    • Can you do our social posting for us?

      Yes. You can hire us to do your social media page posting.  Pricing is based on frequency of posts and content types.
    • Can you provide images for our website & social media pages?

      Websites can be design using purchased online stock photographs, photos taken by Heidi Maschmann, or high-resolution image files provided by our customer.
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